All services at Azohra Beauty are final sale and non-refundable. We put real care, time and skill into every appointment, and this policy sets out what you can expect from us and what we ask of you in return.

Azohra Beauty is operated by 16273262 Canada Inc. at 17 Stephanie Street, Toronto, Ontario. In this policy, "Azohra Beauty," "we," "us" and "our" mean the salon, its owners, staff and the stylists who work in our space. "You" means the client booking or receiving a service.

By booking an appointment, paying a deposit, or receiving a service, you confirm that you have read, understood and agree to this policy.

Bookings, deposits and payment

A non-refundable deposit is required to secure every appointment. Your booking is not confirmed until the deposit is received.

• Deposits are applied toward the total cost of your service on the day of your appointment.
• Deposits are non-refundable and non-transferable to another person.
• Prices listed on our website and booking platform are starting prices. Your final price may change based on hair length, density, condition, added extensions or products, or changes you request on the day. Your stylist will let you know before any added cost is applied.
• The remaining balance is due in full when your service is complete.
• Prices are listed in Canadian dollars and do not include applicable taxes, which are added at checkout.
• We may update our prices at any time. The price shown when you book is the price you pay for that booking, apart from the on-the-day adjustments above.

No refunds

We do not offer refunds, in whole or in part, for any service once it has been started or completed. This includes services that have been partly completed at your request.

Because beauty services use our time, skill, products and space, they cannot be returned. For that reason, we do not refund services because of:

• a change of mind about a style, colour or look after the service is complete
• results that differ from an inspiration photo, where the difference is due to your hair's texture, length, density, condition or history
• styles that loosen, frizz, fade or wear over time through normal wear, heat, water, sweat, products or aftercare not followed
• issues reported after the adjustment window described below

Retail products are also final sale once opened or used. Gift cards and prepaid packages are non-refundable and cannot be exchanged for cash, except where the law requires otherwise.

Nothing in this policy takes away any rights you have under Ontario consumer protection law.

If something isn't right

Your happiness matters to us. If you have a concern, please tell your stylist before you leave the chair so we can fix it on the spot.

If you notice a concern after leaving, contact us within 72 hours of your appointment with photos. If we agree that the issue was caused by our workmanship, we will offer one complimentary adjustment, booked within 7 days of your original appointment.

• An adjustment is a correction to the original service. It is not a new or different style.
• Adjustments are done by Azohra Beauty at a time we schedule, and we choose the stylist who performs it.
• We will not offer an adjustment if the hair has been altered, restyled, re-coloured or treated by anyone else after your appointment.
• Offering an adjustment is a goodwill gesture. It does not mean we accept fault, and it is never a cash refund.

Your health and honest information

Great results start with an honest conversation. Before your service, you agree to tell us about:

• any allergies, sensitivities, or reactions you've had to hair or skin products
• scalp conditions, wounds, irritation, or recent medical treatments that affect your hair or scalp
• your hair history, including relaxers, colour, keratin, henna, or other chemical treatments in the past 12 months
• pregnancy, if you are booking a chemical service

We may recommend or require a patch or strand test before colour or chemical services. If you decline a recommended test, you accept the risk of any reaction or result.

We can't be responsible for reactions, damage, or results caused by information you did not share, or by aftercare instructions that were not followed. We may pause or decline a service if we believe it isn't safe for your hair, scalp, or health.

Our right to refuse service

Azohra Beauty is a space of respect for our clients, our team and everyone in the building. We may decline, stop, or end a service, and keep the deposit, if a client:

• is rude, abusive, threatening, or harassing toward staff or other clients
• arrives under the influence of alcohol or drugs
• has a contagious condition such as lice or a scalp infection
• arrives with hair that is not prepared as required for the booked service
• damages salon property or does not follow salon rules

We may also decline any booking at our discretion, for reasons that are lawful and non-discriminatory.

To keep the space calm and safe, please arrange care for children not receiving a service. Extra guests may be asked to wait outside if space is limited.

Photos, content and our brand

We love showing off our work. With your consent, we may take photos or videos of your finished look and use them on our website, social media, and marketing. You can say no at any time before or during your appointment, and that will never affect your service. If you change your mind later, let us know and we will stop using new posts of you.

All content on azohrabeauty.com and our social channels belongs to Azohra Beauty or is used with permission. This includes our name, logo, photos, videos, service descriptions and designs. You may not copy, reuse, or sell this content without our written permission.

You are welcome to share photos of your own look and tag us. Please don't present Azohra Beauty's work as someone else's, or edit our content in a way that misrepresents our services.

Liability, payment disputes and other terms

Limit of liability. To the fullest extent the law allows, our total liability for any claim about a service is limited to the amount you paid for that service. We are not responsible for indirect or consequential losses, or for personal items left at the salon.

Independent stylists. Some stylists rent space at Azohra Beauty and run their own businesses. Where a service is booked and paid for directly with an independent stylist, that stylist is responsible for the service, and their own policies may also apply.

Chargebacks. By booking, you agree to raise any concern with us first. If you file a chargeback or payment dispute for a service you received, or a deposit forfeited under this policy, we will share this policy, your booking records, and photos of your service with your card issuer. We may decline future bookings until the matter is resolved.

Privacy. We collect only the information needed to book and deliver your service and keep you informed, including appointment reminders by text and email. We do not sell your personal information.

Governing law. This policy is governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes. We may update this policy at any time. The version posted on our website when you book applies to that booking.

Questions? Reach out to us at hi@azohrabeauty.com. We're always happy to talk things through.